Zoom’s Big AI Bet: Taking on Google and Microsoft in the Workplace Wars
Zoom is introducing AI-driven document tools within its video calling app, aiming to compete with Google and Microsoft by offering features like meeting transcript organization and task management. The new Zoom docs, part of its Workplace platform, integrate AI to streamline workflows, making it easier for users to create, share, and edit documents.
Amanda Hoover writes for Wired
STARTING MONDAY, ZOOM users will have the option to open a document tool from within their video calling app and create sharable files based on their meetings—but they’ll also be prompted to use generative AI to help them write and edit them. This new feature, essentially Zoom’s version of Google Docs, is the latest effort to compete with Microsoft and Google to become an everything workplace for businesses.
Zoom hopes to attract businesses with its lower pricing compared to rivals, but faces significant challenges in a market dominated by Google Workspace and Microsoft 365. Despite its struggles post-pandemic, Zoom is betting on AI to expand its platform and remain competitive.